Client Support Center
Fast, Clear IT Support When Your Team Needs Help
Need help with a technology issue? Nevada IT Support clients can submit a ticket, request remote assistance or call for urgent support.
For emergencies affecting business operations, call us directly so we can prioritize the issue quickly.
Emergency Support
Emergency or Business-Critical Issue?
If your business is experiencing a critical outage, active cybersecurity concern, company-wide email issue, internet outage or business-critical application failure, call us directly.
If you are an active managed services client, urgent requests are handled according to your support agreement.
Support Options
Choose the Best Way to Get Support
Submit a Ticket
Best for normal support requests, user issues, software problems, access changes and non-emergency troubleshooting.
Submit TicketRemote Support
Start a remote support session only when directed by a Nevada IT Support technician.
Start Remote SupportCall Support
Best for urgent issues, business interruptions or situations where ticket submission is unavailable.
Call SupportSupport Request
Submit a Support Ticket
Use this form for non-emergency support requests. For business-critical outages or suspected cybersecurity incidents, call support directly.
If this is a business-critical outage, suspected ransomware, business email compromise, wire fraud concern or urgent cybersecurity issue, call 702-410-7543 instead of waiting for a form response.
Better Tickets
Help Us Help You Faster
The more detail you provide, the faster we can route, troubleshoot and resolve the issue.
Priority Guide
Support Priority Guide
Major Function Down
A major business function is down or a cybersecurity incident may be active.
Examples: Company-wide outage, ransomware warning, server down, internet down, email down for multiple users.
Key Work Blocked
A key employee, department or business process is blocked.
Examples: Executive cannot access email, payroll system unavailable, project deadline blocked, multiple users affected.
Work Can Continue
A user or small group needs support, but the business is still operating.
Examples: Printer issue, software error, password issue, new user request, computer performance issue.
Scheduled Request
A request that can be scheduled or handled during normal support workflow.
Examples: New software request, access change, how-to question, equipment request, future project item.
Security Concern
Suspect a Cybersecurity Issue?
If you clicked a suspicious link, entered credentials into a questionable page, received a fake invoice request, noticed unusual mailbox activity or think an account may be compromised, contact support immediately.
Do not
- Delete the email before reporting it
- Forward it to multiple people
- Keep using a possibly compromised account
- Try to clean it up yourself
- Wait until tomorrow
Remote Support
Remote Support
Remote support should only be started when a verified Nevada IT Support technician asks you to begin a session.
Start Remote SupportSecurity Note
Only allow remote access when you are actively working with a Nevada IT Support technician. If you are unsure whether a request is legitimate, call our support line before starting a remote session.
Prospective Clients
Not a Managed Services Client Yet?
If you are not currently a Nevada IT Support client and need help evaluating your IT environment, request a technology review instead of submitting a support ticket.
Request a Technology ReviewSupport Center FAQs
How do I submit a support ticket?
Use the support form on this page. Include your name, company, contact information, issue description, urgency and any screenshots or error messages.
When should I call instead of submitting a ticket?
Call support for business-critical outages, suspected cybersecurity incidents, company-wide email problems, internet outages or issues that are blocking major business operations.
Can I start remote support myself?
Remote support should only be started when a Nevada IT Support technician asks you to begin a session. This helps protect your business from unauthorized remote access attempts.
How do I report a suspicious email or possible phishing attempt?
Report it immediately through the support form or call support if you believe credentials were entered, money may be at risk or the mailbox may be compromised. Do not delete the email before it is reviewed.
Who can submit support requests?
Support access depends on your company’s service agreement and authorized contacts. If you are unsure whether you are authorized, contact your internal manager or company support contact.
What information should I include in a support request?
Include what happened, who is affected, when it started, what changed recently, screenshots, error messages, device name and whether the issue is blocking work.
Need help now?
Submit a support request or start remote support when a Nevada IT Support technician asks you to begin a session.