Privacy Policy
Our Commitment to Privacy
Your privacy is important to us. Nevada IT Support provides this notice to explain how we collect, use, protect, and share information when you visit our website, contact us, request support, schedule a consultation, subscribe to communications, or use our managed IT, cybersecurity, cloud, backup, AI strategy, website, and related business technology services.
We make this policy available so clients, prospects, and website visitors can understand what information may be collected and what choices are available. This policy applies to information collected through itsupportnv.com, website forms, phone calls, email, live chat or similar tools, newsletter signups, support requests, client onboarding, service delivery, and related communications.
The Information We Collect
On some pages, you can request information, schedule a call, submit a support request, register to receive materials, or contact our team. The types of information collected through these interactions may include:
- Name
- Company name
- Job title
- Mailing or billing address
- Email address
- Phone number
- Message details, support request details, and newsletter preferences
Because Nevada IT Support provides MSP and cybersecurity services, we may also collect business and technical information needed to deliver support and protect client environments. This may include device details, account identifiers, network information, software and hardware inventory, diagnostic logs, support ticket history, security alerts, backup status, licensing details, and service notes.
Our website may automatically collect limited usage information such as IP address, browser type, operating system, device type, pages viewed, referring pages, dates and times of visits, approximate location, and interactions with forms or site features.
The Way We Use Information
We use information you provide to respond to your requests, schedule consultations, provide quotes, answer questions, deliver support, and manage our relationship with you. We do not sell or rent your personal information.
We use client and technical information only as reasonably needed to provide, maintain, secure, troubleshoot, and improve our managed IT, co-managed IT, cybersecurity, cloud, backup, AI, website, and related services. For example, device information may help us troubleshoot a workstation issue, security alerts may help us investigate suspicious activity, and backup status may help us confirm recoverability.
We use return email addresses to answer the email we receive. Such addresses may also be used for service-related communication, appointment reminders, account administration, support updates, or other business communications related to your request or services.
You can register with our website if you would like to receive newsletters, IT resources, cybersecurity updates, AI insights, or other educational materials. Information submitted for these communications will be used for that purpose unless you also request another service. You may unsubscribe from marketing emails at any time.
We may use non-identifying or aggregate information to improve our website, understand visitor behavior, measure marketing effectiveness, enhance service delivery, and improve security. We do not disclose aggregate information in a way that identifies individual visitors or clients.
We may use information to detect, prevent, and respond to fraud, unauthorized access, security incidents, misuse of services, legal claims, and threats to our website, systems, clients, personnel, or business operations.
Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand visitor behavior, improve content, protect the site, and measure campaigns. You can control cookies through your browser settings, but disabling cookies may affect some site features.
How We Share Information
We do not sell or rent personal information. We may share information with trusted service providers, contractors, professional advisors, and technology vendors who help us operate our business and deliver services. These may include hosting providers, payment processors, email platforms, analytics tools, scheduling tools, help desk platforms, remote management tools, cybersecurity tools, backup vendors, cloud providers, and professional advisors.
We may disclose information when required by law, subpoena, court order, regulatory request, insurance requirement, or legal process; when needed to protect our rights, clients, personnel, systems, or the public; or in connection with a merger, acquisition, financing, reorganization, or sale of business assets.
Our website may link to third-party websites, platforms, maps, social media pages, forms, chat tools, client portals, or scheduling tools. Those third parties have their own privacy practices, and this policy does not control how they collect or use information.
Our Commitment to Data Security
To help prevent unauthorized access, maintain data accuracy, and support the correct use of information, we use reasonable administrative, technical, and physical safeguards. These safeguards may include access controls, role-based permissions, secure configurations, monitoring, encryption where appropriate, vendor review, backup practices, security procedures, and personnel training.
No method of transmission or storage is completely secure. While we work to protect information using practices appropriate for the sensitivity of the data and the nature of our services, we cannot guarantee absolute security.
How You Can Access or Correct Your Information
You may contact us to ask about personal information we maintain about you, request that we correct factual errors, update your contact information, or ask that we delete information where appropriate. We use this process to help safeguard information and ensure requests are handled responsibly.
To protect privacy and security, we may take reasonable steps to verify your identity or authority before providing access, making corrections, or completing a request. We may also retain certain information when required or permitted by law, contract, security needs, accounting obligations, backup processes, or legitimate business purposes.
Retention
We keep information for as long as reasonably needed to provide services, maintain business records, resolve disputes, support security and backup processes, enforce agreements, and comply with legal, accounting, tax, insurance, and contractual obligations. When information is no longer needed, we may delete, anonymize, or archive it according to our business and legal requirements.
Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided information to us, please contact us so we can review and delete it where appropriate.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after updates are posted means the updated policy applies going forward.
How to Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Nevada IT Support
333 N. Rancho Dr, 9th Fl
Las Vegas, NV 89106
Phone: (702) 410-7543
Sales: sales@itsupportnv.com
Support: support@itsupportnv.com